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Customer Service

We'd love to hear what you have to say. If you have a question, comment, idea, or complaint, please tell us so that we can work to improve. The more details and specifics you provide when you contact us, the better we'll be able to respond.

Customer Service Contact Form  
Contact Form Question/Inquiry/Concern
 
More Ways to Contact Us  
Customer Care Ride Line 504-248-3900
Customer Care Ride Line for Hearing Impaired 504-827-7832
Lost-&-Found 504-827-8399
Paratransit Scheduling 504-827-7433
ADA - ID Center 504-827-8345
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Our Location:
2817 Canal Street
New Orleans, LA 70119

Lost and Found

Hey, we get it! Sometimes you leave stuff on a bus or streetcar by accident. You can give our Lost and Found team a call at (504) 827-8399 or visit us at 2817 Canal Street, New Orleans LA, 70119. When you arrive, ask the front guard for assistance. Lost and Found is open between the hours of 8:00 am and 5:00 pm, Monday through Friday. 

Title VI Complaint Process

The New Orleans Regional Transit Authority (RTA) is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. For more information, click here. To file a complaint, click here

Public Records Requests

All Public Records Requests under the Freedom of Information Act should be addressed to Ms. Deslie Ann Isidore via U.S. Mail delivered to the address below; or via email delivered to DIsidore@norta.com.

Regional Transit Authority
Attn: Ms. Deslie A. Isidore
2817 Canal Street
New Orleans, Louisiana 70119

RTA Public Relations 

To request an RTA representative at your next function or meeting contact RTA Public Relations. Please allow two weeks minimum notice for requests.
 

 
 
 
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