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Support Center

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We'd also love to hear what you have to say about the RTA. If you have a question, ask us. If you have a suggestion about how we can improve service, let us know your ideas. And if you have a complaint, please tell us so that we can work to make things right. Whatever you're contacting us about, the more details and specifics you provide, the better we'll be able to respond.

Contact Form Question/Inquiry/Concern
Customer Care Ride Line 504-248-3900
Ride Line TTY Number (for hearing impared) 504-827-7832
Postal Address 2817 Canal St, New Orleans LA, 70119
Lost-&-Found 504-827-8399
Paratransit Scheduling 504-827-7433
ADA - ID Center 504-827-8345

Lost and Found

Lost and Found is at 2817 Canal Street, New Orleans LA, 70119 and open between the hours of 8:00 am and 5:00 pm. Please inquire at the front desk.

Title VI Complaint Process

The New Orleans Regional Transit Authority (RTA) is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services.  The RTA recognizes its responsibilities to the communities in which it operates and to the society it serves. It is RTA's policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit service delivery and related benefits.  Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with the RTA within 180 days from the date of the alleged discrimination. For more information or to file a complaint, click here.

Public Records Requests

All Public Records Requests under the Freedom of Information Act should be addressed to Ms. Deslie Ann Isidore via U.S. Mail delivered to the address below; or via email delivered to DIsidore@norta.com.

Regional Transit Authority
Attn: Ms. Deslie A. Isidore
2817 Canal Street
New Orleans, Louisiana 70119

RTA Public Relations 

To request an RTA representative at your next function or meeting contact RTA Public Relations. Please allow two weeks minimum notice for requests.

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