The mission of the RTA is to provide safe and sustainable mobility services to the citizens of New Orleans. More specifically, the RTA is dedicated to building and operating a safe, efficient, and effective transportation system provides mobility, improves the quality of life, and stimulates economic development. Core principles of the RTA include dedication to rigorous safety practices, top-quality customer service, efficient use of resources, and ensuring that the service is accessible for the disabled community and senior citizens.
1. Ensure a strong culture of safety in our organization
- Ensure customer and employee safety and security
2. Deliver quality service
- Continue to improve service reliability
- As funding permits, increase service and capacity to relieve overcrowding on certain routes and meet future demand
- Maximize rider satisfaction through convenient, well maintained equipment, signs, stops and facilities.
- Maximize rider satisfaction through convenient, well maintained equipment, signs, stops and facilities.
- Continue to improve passenger information through website, mobile site, as well as paper schedules and maps.
- Enhance mobility by improving access to and linkages between transportation options
3. Use every resource wisely
- Manage resources efficiently
- Endeavor to implement programs that reduce cost or increase revenue
4. Retain, attract the best and the brightest people
- Support diverse workforce development through management training and provision of state of the art of quality facilities, vehicles, systems and equipment
5. Be a contributing member of the community
- Enhance communications with customers, employees, union leadership, Board, media, and other stakeholders
- Promote the region’s economy and livable communities
- Use natural resources efficiently and reduce environmental impacts
6. Ensure that New Orleans RTA offers services to passengers that are competitive with other leading U.S. cities.
