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Accessibility is Key at the RTA

RTA is committed to the safety of our operators and riders. In response to the COVID-19 pandemic, RTA has reduced services on buses, streetcars, and ferries to help mitigate the community spread of COVID-19. Please continue to ride public transit for essential travel only and practice social distancing when riding. For more information on RTA's response to COVID-19, click here.

The RTA is an essential part of New Orleans, and making our transportation system accessible to everyone is a key part of our commitment to the people of our city. In order to make it easy for persons with disabilities to get where they need to go, our system includes:

  • Standard buses and streetcars equipped with devices for disabled riders
  • Pedestrian-friendly ferry entrances at docks for riders disabled riders
  • Paratransit service for eligible riders 

RTA has developed a Reasonable Modification Policy. This Policy provides for reasonable modifications/accommodations to its policies, practices and services to ensure accessibility for riders and will make reasonable modifications and/or accommodations upon request of a rider with a disability. To view the full policy, click here. 

Buses, Streetcars and Ferries

All standard RTA buses contain features and equipment that allow persons with disabilities to board, ride, and get out of vehicles easily and comfortably.


All New Orleans ferries have pedestrian-friendly entrances for easy access to ramps that allow persons with disabilities to board, ride, and exit ferries easily and comfortably.

The Red Streetcars that travel the Canal Street, Rampart, and Riverfront lines are also accessible to persons with disabilities.

The Green Streetcars that travel the St. Charles Avenue line do not contain accessibility equipment.


Because each St. Charles Streetcar is considered a National Historic Landmark, modification of these historic streetcars is limited and requires consultation with, and the prior approval of, the State Historic Preservation Office. RTA makes every effort to provide alternatives for the St. Charles line. If you have a disability and would like to travel in the same general direction as the St. Charles Avenue streetcar line, you may find the following bus lines to be useful alternatives:

Please see our system map for further details. Please visit the BusStreetcar or Ferry accessibility pages for more Accessibility information.

Paratransit Service

This service is provided for those riders whose disability in some way cannot be accommodated by the equipment on standard RTA buses and streetcars or by standard bus and streetcar routes. When you call the RTA’s paratransit service, a bus or mini-van will pick you up at the curb in front of most any address and take you to almost any other address within Orleans Parish. 

  • The RTA provides paratransit service in accordance with the American with Disabilities Act (ADA).
  • If you wish to use the RTA’s paratransit services, you must first go through an application process and prove your ADA eligibility.

For more information, please visit the Paratransit page

Accessibility Card Program

The New Orleans Regional Transit Authority (RTA), in partnership with local disability advocacy nonprofit organization Lighthouse Louisiana, has developed the Assistance Card Program. This program benefits riders of public transportation who are blind, deaf-blind, or have low vision.

The program is part of an on-going collaboration with RTA to increase the accessibility of both bus and streetcar systems for people with sensory disabilities.  The color-coded cards make it easier for riders to communicate their needs, while reminding the transit operators how to help them get to the right destination.

Accessibility Cards are available at the RTA Canal Facility (2817 Canal Street) and Lighthouse Louisiana (123 State Street). For more information regarding the Assistance Card Program, please call Lighthouse Louisiana’s Vision Rehabilitation Services aT 504-899-4501 x 269 or the RTA Rideline at 504-248-3900.

Visiting New Orleans?

Visitors to New Orleans who are ADA eligible in their hometowns are welcome to use RTA’s paratransit services. You first need to provide us with documentation showing that your hometown transportation provider has determined you to be ADA eligible.

For more information on riding the RTA paratransit system as an out-of-town guest, contact the ADA ID Center at (504) 827-8345 or click here for further details on riding the system. 

Hurricane Preparedness Brochure

If a hurricane threatens the New Orleans area, there may be a city-wide evacuation. For more information about evacuations, visit Evacuation Plans

The New Orleans RTA also has a hurricane preparedness brochure that can be downloaded here.

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