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RTA extends its face mask requirements

Today, the New Orleans Regional Transit Authority (RTA) extended its face mask requirement while riding buses, streetcars, ferries, and paratransit vehicles, through March 18, 2022. This extension corresponds with the announcement made today by the Transportation Security Administration (TSA). 

The RTA originally instituted a mask requirement for passengers on agency vehicles during the Spring of 2020. While this announcement extends the date of enforcement, all other aspects of the requirement remain unchanged, including exemptions and civil penalties. Failure to comply may result in denial of boarding or removal. The refusal to wear a mask is a violation of federal law and passengers may be subject to penalties under federal law.

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Home > Fares & Passes > Pass Info & Policies

Pass Info & Policies

RTA offers a range of passes that allow you to ride at the best value. On this page you’ll find a quick summary of all of the types of passes we offer with a few quick FAQs. You may want to scroll down for information on our reduced fares for seniors and disabled riders and to read the RTA pass policies or to complete the pass refund form located at the very bottom of the page. For a full listing of the types of passes and how to purchase them, click here.

How do I use the Jazzy Pass Card? 

When you buy a Jazzy Pass card, it is inactive. When you wish to begin using your pass, simply dip it into the fare machine at the time you board a bus or streetcar. The machine will activate your card. 

After your first use, you can now use the pass as much as you’d like throughout the RTA system until the time of expiration. Each time you get on board, simply dip the card into the fare machine. Cards will be stamped on the back of the card with the time and date your pass expires.

When does my Pass run out?

Passes expire the designated number of days after activation from the time it has been validated. For example, a 1-day Jazzy Pass will expire 24 hours from first use. If you are uncertain about when your Jazzy Pass will expire, just look at the stamp that the fare box makes on the back of your card at the time you activated. If you are using GoMobile, you can view the time remaining on your pass on your GoMobile app.

How do I use the GoMobile App?

In order to buy a pass via the app, you will need to download the free GoMobile app from the Apple App Store or Google Play. You will need to setup an account, select the pass type you wish to purchase, and enter your credit or debit card information. Once processed, the pass will automatically store under the “My Tickets” section of the app.  As your bus, streetcar or ferry is arriving, click on “Use Ticket.”  Have your “Ticket’ ready to show the operator as you board. Click here to view all GoMobile FAQs. 

Where can I use Jazzy Passes?

Jazzy passes can be used on RTA buses, streetcars and the ferry. Jazzy Passes cannot be used on Jefferson Transit (JeT) buses. To view JeT fares and pass options, click here.

More Fare Details

Senior Citizen Fares

Senior citizens 65 years of age and older pay 40 cents to ride the bus or streetcar, and transfers are free. You must present to the bus driver or streetcar conductor an ID that proves your age in order to qualify for the lower fare. International riders just need to show their passport. Please see Accessibility for more information.

Disabled Rider Fares

Disabled riders and Medicare cardholders can ride standard RTA buses for 40 cents and can get transfers for free. Before being allowed to pay this reduced fare or get free transfers, they first must apply with the RTA to receive a special ID card.  Visit, Eligibility for Paratransit for information on how to apply for an ID card.  When boarding, show this card to the bus driver or streetcar conductor. Then, you can pay the discounted fare.  For more information on riding with a disability, please visit the Accessibility page. For information on using our special Paratransit Service, please visit the Paratransit page.

Paratransit Rider Fares

If you have an RTA Paratransit Card, you can ride standard buses and streetcars for free. For those disabled riders who do not have the mobility to access standard RTA buses and streetcars, the RTA offers a shared-ride, curb-to-curb paratransit program. A one-way fare on this service costs $2.00. For more information and to apply for an RTA Paratransit Card, click here.

RTA Fares and Pass Policies

*There other transit systems in the area, including Jefferson Express Transit (JeT) and St. Bernard Urban Rapid Transit (SBURT). These transit systems have their own ticketing and fare structure and systems. Your Jazzy Passes can only be used on vehicles operated by the RTA.

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