Service Alerts (1)

RTA extends its face mask requirements

Today, the New Orleans Regional Transit Authority (RTA) extended its face mask requirement while riding buses, streetcars, ferries, and paratransit vehicles, through March 18, 2022. This extension corresponds with the announcement made today by the Transportation Security Administration (TSA). 

The RTA originally instituted a mask requirement for passengers on agency vehicles during the Spring of 2020. While this announcement extends the date of enforcement, all other aspects of the requirement remain unchanged, including exemptions and civil penalties. Failure to comply may result in denial of boarding or removal. The refusal to wear a mask is a violation of federal law and passengers may be subject to penalties under federal law.

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Customer Service

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More Ways to Contact Us  
Customer Care Rideline 504-248-3900
Customer Care Rideline for Hearing Impaired 504-827-7833
Lost-&-Found 504-827-8399
Paratransit Scheduling 504-827-7433
ADA - ID Center 504-827-8345
Rideline hours are daily from 5:00 am to 11:00 pm.

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Our Location:
2817 Canal Street
New Orleans, LA 70119

Lost and Found

Hey, we get it! Sometimes you leave stuff on a bus or streetcar by accident. You can give our Lost and Found team a call at (504) 827-8399 or visit us at 2817 Canal Street, New Orleans LA, 70119. When you arrive, ask the front guard for assistance. Lost and Found is open between the hours of 8:00 am and 5:00 pm, Monday through Friday. 

Title VI Complaint Process

The Regional Transit Authority (RTA) is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. For more information, click here. To file a complaint, click here

Public Records Requests

All Public Records Requests under the Freedom of Information Act should be addressed to Donna Bowman via U.S. Mail delivered to the address below; or via email delivered to

Regional Transit Authority
Attn: Donna Bowman
2817 Canal Street
New Orleans, Louisiana 70119

RTA Public Relations 

To request an RTA representative at your next function or meeting contact RTA Public Relations. Please allow two weeks minimum notice for requests.

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