Frequently Asked Questions

Get information about these common topics.

Answers to some of our frequently asked questions are below. Can't find the answer you are looking for? Contact us.

Ticket Machine Problems

The RTA does not provide refunds or replace lost tickets. Occasionally a ticket machine breaks down and does not issue a valid ticket, receipt or change. You may report the issue online.

How to File an Injury Claim

To file an injury claim relating to an RTA bus or streetcar incident/accident, please contact RTA’s third-party administrator Hammerman & Gainer LLC:

By Email: claims@hgi-global.com
By Phone: 504-681-6147

Please provide the following information:

Name, Address and Contact Number
Date, Time and Location of Accident (Street Name/Intersection)
Name and Badge Number of RTA Driver/Operator
RTA Streetcar/Bus Vehicle Number
Description of How the Accident/Incident Occurred